Who are we? We have been around a long time…since 1975! We are a leading insurance brokerage in the Cambridge community and surrounding areas. We offer a complete line of Commercial, Personal, Life and Disability Insurance and we represent a large selection of insurers for our clients and our team of 45!
We are seeking a Team Leader, Personal Insurance to join our leadership team.
This position works in cooperation with the Manager, Personal Insurance and assist leading the Customer Service Brokers in providing superior service to clients, in a professional and timely way in support of Cambridge Insurance Brokers Ltd., Mission Statement.
In addition, the Team Leader, Personal Insurance will be working in cooperation with the management team and others in the office.
The successful candidate will have strong Personal Insurance technical skills to support the team in helping our customers.
What we offer
- The Team Leader will assist the Customer Service Brokers with review, follow up and resolution of any difficulties that may arise with any client complaint issues, company or others.
- The development and implementation of Personal Insurance policies, procedures/workflows and related manuals will be the responsibility of the Team Leader, as directed by the Manager of Personal Insurance.
- The Team Leader will act as a Personal Lines Customer Service Broker, as required.
- Provide update of Insurers, coverages, and general industry changes to entire staff.
- The Team Leader assists in the hiring, training and development of Customer Service team members. Through ongoing mentoring and training, the Team Leader continues to assist in the development of the service skills of the Customer Service Brokers.