Manager

Personal Insurance

Who are we? We have been around a long time…..since 1975! We are a leading insurance brokerage in the Cambridge community and surrounding areas. We offer a complete line of Commercial, Personal, Life and Disability Insurance and we represent a large selection of insurers for our clients and our team of 45!

We are seeking a highly motivated Manager, Personal Insurance to work along our leadership team. This person will be accountable for our Customer Service Broker Team that is responsible for providing outstanding customer service in support of Cambridge Insurance Brokers Ltd., Mission Statement.

The successful candidate will have strong Personal Insurance technical skills to support the team in helping our customers.

What we offer

Competitive compensation
Health & Life Benefits
Employee RSP Program
Education: Become the expert in insurance
Dress Down Days: Friday come in your best jeans
Social Committee: Fun activities during work hours

Key responsibilities

  • Monitor service standards to ensure that client needs are met in an effective and efficient manner
  • Reinforce the importance of prompt and courteous client service including a pleasant and professional approach to clients and others
  • Oversee the development and implementation of Personal Insurance policies, procedures/workflows, related manuals and training
  • Provide clear communication, sound judgment and decision making to Personal Insurance team members
  • Seek out opportunities to provide the Personal Insurance team with additional training through company partners and third party providers
  • Contribute to a team environment through clear communication and sharing of abilities and talents
  • Participate in the hiring, training and development of staff
  • Maintain positive relationship with company partners through regular communications and prompt attention to issues within the office
  • Develop and maintain in conjunction with company partners electronic solution for “ease of doing business”
  • Develop annual department business plans, including time lines, resources and tasks required for completion

Qualifications

Post-secondary education or equivalent
5-10 years or more insurance industry experience, with extensive Personal Insurance experience
Minimum 3 years management experience
CIP, CRM or CAIB designation preferred or in progress
RIBO License
Knowledge of Brokerage Management Systems (PowerBroker)
Excellent customer service skills and conflict resolution skills
Strong customer focus; understand the needs of the customer (internal and external); strong communication and people skills
Demonstrate ability to handle multiple priorities successfully
Strong analytical and organizational skills
Excellent verbal and written communication skills

Apply

To apply for this opportunity please submit your resume to dandernacht@cibl.ca or fill out the form below: