Customer Service Broker

Personal Insurance

Who are we? We have been around a long time…..since 1975! We are a leading insurance brokerage in the Cambridge community and surrounding areas. We offer a complete line of Commercial, Personal, Life and Disability Insurance and we represent a large selection of insurers for our clients and our team of 45!

Are you passionate at providing exceptional customer service?  As a trusted advisor to our clients you will be part of our service team and your passion for providing exceptional customer service contributes to our world-class high level of customer satisfaction.   Being the first line of response to our customers, you will connect with our customers in an open, helpful and engaging tone and focus on finding the right solution with each customer.

Cambridge Insurance Brokers Ltd., strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity.  Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.  We are an equal opportunity employer and encourages applications from all qualified individuals.

We thank all applicants for showing an interest; but only candidates selected for an interview will be contacted.

What we offer

Competitive compensation
Health & Life Benefits
Employee RSP Program
Education: Become the expert in insurance
Dress Down Days: Friday come in your best jeans
Social Committee: Fun activities during work hours

Key responsibilities

  • Focus on client retention by providing courteous and efficient service to our customers
  • Respond promptly and professionally to all incoming service calls and all related activity by providing information on insurance products, coverages and premiums


Strong technical knowledge of personal insurance products and underwriting standards;
Minimum of two years Insurance experience in customer service;
Good knowledge of various rating and processing tools including Powerbroker
High sense of urgency with strong attention to detail and outstanding interpersonal skills
Embrace ongoing knowledge development through continuing education
RIBO licensed
CIP or CAIB graduate or working towards achieving these designations


To apply for this opportunity please submit your resume to or fill out the form below: